Decoran is designed for straightforward everyday care. Its non-porous surface does not require routine sealing, and most day-to-day cleaning can be handled with a soft cloth and a suitable non-abrasive household cleaner.
The recommendations below provide general guidance. Always follow the current Decoran care guide and contact the team before attempting to repair, sand or refinish the surface yourself.
Wipe the surface with a soft cloth or non-abrasive sponge and a suitable liquid household cleaner. Rinse away cleaner residue and dry the area to help maintain an even finish. Diluted bleach may also be used as a cleaning agent as it is very effective on marks in our integrated white sinks.
For hard-water deposits
Apply vinegar or a suitable non-abrasive limescale remover, allow it to work briefly according to the product instructions, then rinse the surface thoroughly.
Avoid abrasive products
Do not use abrasive powders, scouring pads or other products that can dull or damage the surface finish. Contact the Decoran team for advice when a mark does not respond to normal cleaning.
Protecting the Surface
Use a trivet or hot pad
Although Decoran has resistance to everyday heat, extremely hot cookware or appliances should not be placed directly on the surface. Use a trivet or hot pad that allows air to circulate beneath the hot item.
Use a cutting board
Do not cut or chop directly on Decoran. Sharp utensils can scratch or gouge the surface, even though some superficial damage may later be repairable.
Take care with boiling water
When pouring boiling water into a Decoran sink, run water at the same time to reduce the effect of sudden temperature extremes on the surface.
Treat heavy or sharp objects carefully
Avoid dropping heavy or sharp items onto exposed edges, corners or unsupported areas. Report cracks, chips or movement promptly so that the cause and repair options can be assessed.
A mark does not always mean replacement.
Because Decoran is a solid-surface material, selected superficial scratches, wear and finish damage may be improved through professional refinishing. The appropriate repair depends on the location, depth and extent of the damage.
Do not attempt aggressive sanding, polishing or chemical treatment without guidance. An unsuitable method can alter the sheen or create an uneven finish that is more difficult to restore.
Does Decoran need to be sealed?
No routine sealing is required for the non-porous solid surface. Follow the recommended cleaning and protection guidance instead.
Can I place a hot pot directly on Decoran?
Use a trivet or hot pad. Extremely hot items placed directly on the surface may cause damage.
Can I cut directly on the countertop?
No. Use a cutting board to prevent avoidable scratches and gouges.
What should I do if the surface is scratched?
Stop using abrasive methods and contact the Decoran team. Some superficial damage may be professionally refinished.
Can Decoran be repaired?
Repair options depend on the type, location and extent of damage. Submit photographs and project details so the team can assess the surface.
How do I request support?
Use the support form below or contact [telephone / WhatsApp / email] with your name, project location, installation date if known and clear photographs of the issue.
Care Resource
Keep the care guide close at hand.
Download the current Decoran Care Guide for cleaning, heat protection, cutting and general maintenance recommendations.
Send clear photographs and a short description of the issue. Our team will review the information and advise on the appropriate next step.
Get your support
Product Support
Surface Assessment form
Send clear photographs and a short description of the issue. Our team will review the information and advise on the appropriate next step.
Get your support
Want to keep your
Decoran surface looking its best?
Decoran is moisture-resistant and non-porous, making it easy to clean and maintain. Follow our care guidelines to preserve its appearance, protect its finish and extend the life of your surface. Our team can advise on refinishing if needed.
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